Managing Expectations

Do you want to be able to deal with expectations in order to prevent disappointment? Learn how in the course Managing Expectations.

192 min 5 lessons 22 activities

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Hope and Reality Hope and Reality

Learning objectives

Recognising the difference between realistic and unrealistic expectations
Familiarising yourself with the three expectation gaps

38 min - 4 activities

What You Expect of Yourself What You Expect of Yourself

Learning objectives

Taking stock of your own expectations
Adjusting expectations to make them realistic
Knowing what type of expectation manager you are

36 min - 4 activities

Your Expectations of Others Your Expectations of Others

Learning objectives

Taking stock of your expectations of other people
Preventing misunderstanding by expressing your expectations
Dealing with disappointment in such a way that you can learn from it

39 min - 5 activities

MAGAZINE
FAST FORWARD
QUIZ
CASE STUDY
TO DO

Expectations in Organisations Expectations in Organisations

Learning objectives

Managing expectations during projects
Influencing your clients' expectations
Recognising implicit and explicit expectations within organisations

36 min - 4 activities

Picture-Perfect Picture-Perfect

Learning objectives

Testing your knowledge with an evaluation assignment

33 min - 4 activities

Test Test

Learning objectives

Dealing with disappointment
Adjusting your expectations
Gretchen Rubin's types of expectation managers

10 min - 1 activities