Conflict Management

Got tangled up in a conflict? Conflict doesn't have to be a problem as long as you deal with it professionally. Take this course to learn how!

217 min 5 lessons 25 activities

available in

BE

DE

EN

ES

FR

IT

NL

PL

PT

SV

WA

Rating

8.7

Cool It, Hothead Cool It, Hothead

Learning objectives

Learning about the six aspects of a conflict.
Discovering the positive side of conflicts.
Distinguishing the types of conflict.

45 min - 4 activities

Get Over Yourself Get Over Yourself

Learning objectives

Analysing your view on conflicts.
Discovering your conflict style.
Discovering your triggers.

41 min - 5 activities

MAGAZINE
EXPLAINED
Conflict Style Test
TO DO
Good to Know

What’s Your Problem? What’s Your Problem?

Learning objectives

Familiarising yourself with the drama triangle.
Finding out the root of the conflict.
Discovering various conflict styles.

44 min - 6 activities

MAGAZINE
EXPLAINED
Storyboard
CASE STUDY
Test Your Communication Style
TO DO

If Looks Could Kill If Looks Could Kill

Learning objectives

Learning about the conflict escalation model.
De-escalating conflicts.
Recognising conflict instigators and de-escalators.

37 min - 5 activities

MAGAZINE
EXPLAINED
Case Study
Conflict Resolution Poster
TO DO

Healthy Conflicts Healthy Conflicts

Learning objectives

Describing the role of conflicts in organisations.
Asking a mediator for help on time.

40 min - 4 activities

Test Test

Learning objectives

Conflict and communication styles
Escalation and de-escalation
Needs and interests

10 min - 1 activities